Electricmonk

Ferry Boender

Programmer, DevOpper, Open Source enthusiast.

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It’s not a Problem; it’s a Challenge!

Wednesday, November 14th, 2007

I finally have a reply to the oft-heard managerial “It’s not a Problem; It’s a Challenge!”:

“ITIL doesn’t define ‘Challenge’. ITIL only defines incidents and problems”. That outta shut them up. :-D

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